Browser-based contact center with no hardware required. Deploy instantly, scale infinitely.
Traditional on-premise call centers require physical infrastructure, complex deployments, and expensive maintenance. Your agents must work from dedicated call center facilities or require expensive VPN connections. Scaling requires hardware purchases and months of infrastructure planning. Remote work becomes complicated and expensive.
Cloud-based contact centers eliminate these constraints. Rubi Professional is built from the ground up as cloud-native software. Our platform runs entirely in modern web browsers, requires zero hardware, and deploys in minutes. Your agents work from anywhere, scaling happens automatically, and you pay only for what you use.
Combined with Rubi PBX—our integrated VoIP telephony system—you have a complete contact center in the cloud. No PBX hardware to buy, no SIP trunks to manage, no phone system maintenance. Everything is software, everything is cloud-based, everything is infinitely scalable.
Browser-based platform works from any device. No servers, no infrastructure, no setup.
Rubi Professional runs entirely in modern web browsers. No downloads, no installation, no client software. Agents log in from any device—laptop, desktop, tablet—using Chrome, Firefox, Safari, or Edge. Agent workstation requires nothing but a web browser and internet connection.
Integrated VoIP PBX system handles all telephony. Rubi PBX manages inbound call routing, IVR, queuing, call transfer, recording, and voicemail. No separate phone system to maintain or manage. Phone and CRM exist in a single, unified platform.
Modern WebRTC technology enables crystal-clear VoIP calls directly from the browser. No expensive desk phones or proprietary hardware. Agents make and receive calls using their computer's microphone and speakers or connected headsets. Call quality rivals traditional PSTN with sub-100ms latency.
Cloud infrastructure automatically scales as demand changes. Add 10 agents or 10,000 agents without planning or provisioning. System capacity scales transparently. You never worry about infrastructure—we manage that complexity for you.
Enterprise-grade availability with redundant infrastructure across multiple data centers. If one data center experiences issues, calls and services automatically failover to backup infrastructure. SLA guarantees 99.99% uptime with service credits for outages.
Provision local phone numbers in any country. Customers see familiar area codes and country codes. Calls route to your cloud contact center regardless of where agents are located. Perfect for global organizations and international customer support.
Multi-region data center presence with GDPR, HIPAA, and PCI compliance options. Choose where your data is stored and processed. Encryption in transit and at rest. Automated backups and disaster recovery built in.
Agents access Rubi from mobile devices using native iOS and Android apps or responsive web browser. Work from home, vehicle, customer site, or anywhere with internet. Maintain full functionality and security on mobile platforms.
Traditional call center implementations take 3-6 months. Infrastructure planning, hardware procurement, facility setup, network configuration. By the time the system is live, requirements have changed. Rubi Professional deploys in 15 minutes. Agents are taking productive calls within hours, not months. When business requirements change, you adapt instantly.
Remote work and hybrid teams are now standard. Cloud contact centers support these models natively. Agents work from home, branch offices, or vehicles with zero infrastructure changes. No VPN complexity, no remote access concerns, no productivity loss. Hiring expands beyond your geographic location to tap national and global talent pools.
Need to add 100 new agents for seasonal demand? Click a button. Cloud infrastructure scales automatically. With on-premise systems, scaling requires new hardware, facility space, and weeks of planning. Cloud eliminates these constraints. Seasonal fluctuations, growth, or contraction happen without operational overhead.
Traditional systems require large upfront capital expenditure for hardware, software, and facilities. Rubi Professional operates on predictable monthly expenses based on agent count and usage. No hardware to buy, no maintenance contracts, no surprise costs. Budget becomes simple and predictable.
Cloud software updates automatically with zero downtime. New features, security patches, and performance improvements deploy transparently. You're always on the latest version. With on-premise systems, upgrades are painful events. Cloud eliminates upgrade complexity.
No server management, no infrastructure maintenance, no system administration. Rubi Professional handles infrastructure operations. Your IT team focuses on strategic initiatives rather than call center operations. Reduces staffing requirements and IT complexity.
If your office is inaccessible due to weather, disaster, or any other event, agents continue working from home with zero service disruption. Calls automatically route to available agents regardless of location. Business continuity is automatic with cloud infrastructure.
Rubi PBX provides comprehensive telephony features traditionally found in enterprise phone systems:
Route inbound calls to the right agent based on skill, availability, customer value, or other criteria. Rubi intelligently manages queue overflow and backlogs. Create call flows that route different call types to specialized teams. Round-robin, skill-based, and intelligent routing algorithms work together to maximize agent productivity and customer satisfaction.
Build sophisticated IVR systems without coding. Prompt customers for account numbers, reason for call, or language preference. Route calls based on customer selections. Collect information before agents engage, reducing handle time and improving routing accuracy. IVR can be updated instantly without system downtime.
When agents are busy, calls queue automatically with configurable wait messages and estimated wait times. Customers can request callbacks instead of waiting on hold. Queue analytics show wait times, abandonment rates, and hold music performance. Supervisor dashboards show real-time queue status for operational oversight.
All calls are automatically recorded and stored in the cloud. Search recorded calls by date, agent, customer, or keywords. Listen to recordings for quality assurance, training, or dispute resolution. Retention policies automatically delete old recordings per regulatory requirements. Recording is secure, searchable, and immediately available.
Agents transfer calls to specialists or external consultants seamlessly. Blind transfer, warm transfer with preview, and consultation modes supported. Conference calls merge multiple parties including agents, customers, and specialists. All conference participants can be recorded for compliance.
Voicemails are transcribed automatically using speech recognition. Transcripts are searchable and can trigger automated actions. Voicemails appear in agents' inboxes for quick response. Custom greetings per agent or team. Voicemail messages can be forwarded to email, SMS, or custom integrations.
Single platform handles voice calls, emails, SMS, live chat, and social media. Agents manage all customer interactions from one unified interface. Routing rules apply consistently across all channels. Customer context carries across channels for seamless omnichannel experiences.
Customers waiting in queue can request callbacks at preferred times. System calls customer back at the scheduled time and connects to an available agent. Eliminates long hold times and improves customer satisfaction. Callback analytics show impact on overall customer satisfaction and repeat contact rates.
Rubi Professional integrates seamlessly with your existing business infrastructure:
Use your existing VoIP carriers or switch to Rubi's integrated carrier services. Rubi manages SIP trunks, failover routing, and carrier selection. Reduce carrier costs by consolidating to Rubi while maintaining carrier choice. Seamlessly migrate from on-premise PBX to cloud without changing phone numbers or carriers.
APIs and webhooks connect Rubi to accounting systems, CRM platforms, ticketing systems, and industry-specific software. Customer interactions automatically create tickets, update records, and trigger business processes. Closed-loop integration eliminates manual data entry and ensures data consistency across systems.
Rubi exports call data to data warehouses and BI platforms for advanced analytics. Call logs, recordings metadata, performance metrics, and customer interactions flow to your reporting infrastructure. Build predictive models, identify trends, and optimize operations with data-driven insights.
Enterprise authentication including SSO, two-factor authentication, and role-based access control. Encryption for all data in transit and at rest. Audit logs track all system access and configuration changes. Compliance certifications including SOC 2, HIPAA, PCI, and GDPR available.
Standard Rubi Professional deployment. Infrastructure managed entirely by Rubi in secure data centers. Maximum scalability, lowest cost, instant deployment. Ideal for most organizations. Multi-tenant architecture means your data is isolated but infrastructure is shared efficiently.
For organizations with data residency requirements or extreme security needs, Rubi can deploy in private cloud environments. Dedicated infrastructure, enhanced security controls, and custom configurations available. Higher cost than public cloud but maximum control and security.
Some data and processing in cloud, some on-premise. Common for organizations integrating with legacy on-premise systems. Rubi handles hybrid complexity transparently, presenting unified platform regardless of data location.
Automatic failover between data centers if primary location experiences issues. Synchronous replication ensures zero data loss. RPO (Recovery Point Objective) of zero seconds; RTO (Recovery Time Objective) less than one minute. Business continuity guaranteed.
Deploy Rubi Professional in 15 minutes. No hardware. No infrastructure. Pure cloud.
Start Free 15-Minute SetupQuestions? Call us at 321-510-7824
Yes. Cloud infrastructure is often more secure than on-premise systems. Rubi uses enterprise-grade encryption, multi-region failover, continuous security monitoring, and regular penetration testing. SOC 2 compliance certifies security controls. Major enterprises trust cloud infrastructure for sensitive operations.
VoIP calls require minimal bandwidth. A single voice call uses approximately 64-128 kbps depending on codec. Even with 100 agents, total bandwidth is comparable to a single video conference. Modern internet connections easily support cloud contact centers.
Yes. Port existing phone numbers to Rubi or keep numbers with current provider and route to Rubi via SIP trunks. Either approach works seamlessly. No need to notify customers of number changes during migration.
For inbound calls, Rubi reroutes to agents' mobile phones or backup numbers. For agents working from home on dial-in agents, calls can route to home phone numbers. Rubi continues serving customers even if agents' internet temporarily disconnects.
Yes. WebRTC supports modern codecs and provides superior call quality to traditional phone systems in many cases. Typical latency is 50-100ms, equivalent to traditional VoIP. Call quality typically equals or exceeds on-premise PBX systems.
Absolutely. Cloud architecture is designed for remote agents. Agents connect from anywhere with internet and their computer becomes a full-featured agent workstation. Security remains consistent whether agents work in office or from home.
All calls are automatically recorded and stored in the cloud with encrypted transport and storage. Recordings are immediately searchable and available for playback. Retention policies can automatically delete recordings per regulatory requirements. Compliance and legal discovery become easier with cloud-based recording.
Cloud infrastructure scales instantly. Add agents in the admin console and they're immediately productive. No hardware procurement, no facility expansion, no months of planning. Scaling is transparent and happens automatically as demand increases.