Scalable contact center platform supporting 200+ agents with custom integrations and dedicated support
Large contact centers demand sophisticated capabilities. You support hundreds of agents across multiple locations or even countries. Your integrations are complex—data flows between CRM, billing systems, ERP, and industry-specific applications. Compliance requirements are stringent. Service levels are critical to business operations.
Rubi Professional's enterprise solution delivers the power and flexibility you need. Multi-tenant architecture handles unlimited users and locations. Sophisticated integrations connect your entire technology ecosystem. Dedicated support ensures your team has direct access to experts. Advanced analytics reveal insights across your massive operation.
Enterprise doesn't mean expensive. Rubi Professional delivers enterprise capabilities at mid-market pricing. Grow from 200 agents to 2,000 agents on the same platform with consistent simplicity and straightforward economics.
Trusted by enterprises globally with proven scalability
Support unlimited teams, departments, business units, and organizations. Each tenant maintains complete data isolation. Shared infrastructure maximizes efficiency. Centralized administration simplifies management. Business units operate independently while leveraging shared resources.
Sophisticated role-based access control (RBAC) aligns with organizational hierarchies. Create custom roles matching job functions. Enforce data visibility policies based on department, location, or team. SSO and LDAP integration simplify credential management at enterprise scale.
Connect to any system in your technology stack via APIs, webhooks, or dedicated connectors. Real-time data synchronization between Rubi and backend systems. Flexible integration architecture supports simple integrations and complex multi-step workflows.
Enterprise-grade analytics with unlimited custom reports. Real-time dashboards with drill-down capability to individual interactions. Data warehouse exports for BI platform integration. Predictive analytics identify trends and forecast outcomes. Historical analysis supports long-term strategic planning.
Your enterprise deployment includes dedicated implementation specialists who understand your industry and complex requirements. Migration from legacy systems is handled by our team. Custom workflows and automations built to exact specifications. Faster time to value with expert guidance.
Enterprise customers receive 24/7 phone and email support from dedicated technical team. Named account manager familiar with your business. Escalation paths for mission-critical issues. SLA guarantees define response and resolution timeframes. Proactive monitoring flags issues before they impact operations.
SOC 2 Type II, HIPAA, PCI-DSS, GDPR, and industry-specific compliance certifications available. Granular audit logs track every action for regulatory examination. Data residency options ensure compliance with local data protection laws. Custom encryption and key management for highly sensitive industries.
Forecast contact volume based on historical patterns. Schedule agents to match demand. Track adherence to schedules in real-time. Automated notifications alert agents to schedule changes. Simplify complex scheduling for large teams across multiple locations and time zones.
Sophisticated call sampling and evaluation workflows. Quality assurance team manages evaluations with scoring rubrics and feedback. Coaching workflows drive continuous improvement. Quality metrics contribute to agent performance management and compensation decisions. Trends analysis identifies system-wide coaching needs.
Track individual and team performance against KPIs. Compensation calculations based on performance data. Performance improvement plans for struggling agents. Recognition programs for top performers. Transparent metrics drive accountability and motivation.
Unified platform handles voice, email, SMS, live chat, social media, and video calls. Agents manage all customer interactions from one interface. Consistent customer experience across all channels. Interaction routing considers channel, complexity, and agent expertise.
Rubi Professional includes templates and configurations for healthcare, financial services, insurance, telecommunications, and retail. Pre-built workflows, compliance controls, and reporting specific to your industry. Shorter implementation timelines and lower total cost of ownership.
For enterprises with contact centers across multiple cities, countries, or continents, Rubi Professional provides unified management. Each location operates independently with local customization while sharing infrastructure and data. Time zone-aware scheduling and routing. Consolidated reporting across all locations. Global quality standards with local flexibility.
Rubi infrastructure scales to handle millions of calls daily. Automatic load balancing ensures consistent performance during peak volumes. Call quality remains consistent even during holiday peaks or unexpected surges. Geographic distribution of infrastructure provides redundancy and local performance optimization.
Build sophisticated multi-level IVR systems. Route calls based on complex criteria including customer value, agent specialization, skill level, availability, and predicted handle time. Dynamic routing adjusts in real-time based on queue conditions. Callback prioritization ensures high-value customers are served first.
Many enterprises operate in blended mode—handling inbound calls, outbound campaigns, emails, chats, and social media from the same agent pool. Rubi Professional manages mixed contact types efficiently. Agents transition between interaction types based on business needs. Unified reporting shows overall agent productivity across all interaction types.
Healthcare contact centers meet HIPAA requirements. Financial services meet PCI-DSS standards. Insurance companies comply with state regulations. Telecommunications adhere to FCC requirements. Rubi Professional includes compliance controls specific to your industry, reducing risk and audit burden.
Rubi integrates seamlessly with enterprise CRM platforms. Customer records and interaction history sync in real-time. Call dispositions and outcomes flow back to CRM. Rubi screen pop displays CRM data with AI-powered relevance filtering. Sales and customer service teams share unified customer context.
Customer data from ERP feeds into Rubi for screen pop. Order history, inventory status, and shipping information visible to agents. Service requests create tickets in ERP systems. Invoicing and payment data visible during collection calls. Closed-loop integration improves first-call resolution and collection rates.
Rubi exports detailed interaction data to your data warehouse. Raw data enables custom analysis and predictive modeling. BI tools create sophisticated visualizations of contact center performance. Integrate contact center metrics with business unit metrics for holistic performance tracking.
Contact volume forecasts feed into workforce management systems. Staffing plans are optimized based on predicted demand. Schedule changes automatically communicated to agents. Adherence tracking shows how well agents follow their schedules. Real-time adherence monitoring enables proactive management.
Call evaluations drive coaching workflows. Low scores trigger automated coaching sessions and development plans. Top performers are recognized and their best practices are documented. Coaching effectiveness is measured through subsequent interaction quality.
Agents collect payments during calls with PCI-compliant payment processing. Transactions are captured and logged. Payment success/failure is recorded for follow-up. Revenue is recognized in your accounting system. Closed-loop payment process eliminates manual reconciliation.
Customer interactions create tickets in Jira, ServiceNow, or internal systems. Ticket priority is set based on customer value and issue severity. Ticket updates feed back to Rubi for agent visibility. Agent actions in Rubi can automatically update tickets. Unified issue management across teams.
Our enterprise specialists assess your current environment, understand your business processes, and identify integration requirements. Detailed project plan specifies timeline, milestones, resource requirements, and risk mitigation strategies. Stakeholder alignment ensures buy-in from IT, operations, and business leadership.
Migrate customer records, interaction history, and configurations from existing systems. Data cleansing and deduplication ensures data quality. Validation and reconciliation verify completeness and accuracy. Parallel running period allows validation before cutover. Rollback procedures ensure safety if issues arise.
Our professional services team builds custom integrations connecting Rubi to your technology ecosystem. API implementations for real-time data sync. Webhook configurations for event-driven workflows. Batch processes for scheduled data synchronization. Full testing and documentation of all integrations.
We analyze your current contact center processes and identify optimization opportunities. Rubi workflows are built to match optimized processes. Agent training focuses on new tools and best practices. Phased rollout allows gradual adoption and course correction as needed.
Comprehensive training programs for supervisors, agents, and administrators. Customized training materials reflecting your business processes and integrations. Train-the-trainer programs build internal expertise. Ongoing support during transition period. Change management specialists address adoption challenges.
Post-implementation reviews identify quick wins and optimization opportunities. Performance metrics baseline enables measurement of improvement. Regular business reviews with your team identify new requirements and optimization strategies. Quarterly strategy sessions keep Rubi aligned with evolving business goals.
Average Handle Time Reduction: 15-25% improvement through intelligent routing and screen pop. Agent productivity increases proportionally.
First-Call Resolution Improvement: 18-25% improvement from complete customer context and AI recommendations. Cost per interaction decreases significantly.
Agent Utilization Increase: Reduced non-productive time means more billable hours per agent. Same headcount handles more work volume.
Reduced Risk: Complete audit trails and compliance controls reduce regulatory risk. Fewer violations mean fewer fines and reputational damage.
Improved Customer Satisfaction: Consistent, informed service drives higher CSAT scores. Customer retention improves as satisfaction increases.
Enhanced Quality Assurance: Automated recording and evaluation simplifies QA operations. Coaching effectiveness improves through data-driven identification of improvement areas.
Revenue Impact: Improved first-call resolution and shorter handle times mean more customers served per agent. Outbound contact centers see increased sales from improved agent productivity and lead distribution.
Cost Reduction: Fewer callbacks, shorter calls, and higher automation mean lower cost per contact. Scale to handle more volume without proportional headcount increases.
Faster ROI: Enterprise deployments typically achieve positive ROI within 6-9 months. Ongoing benefits accumulate year over year. Multi-year ROI calculations show substantial business value.
Contact center becomes a competitive advantage rather than cost center. Better customer experiences drive loyalty and positive word-of-mouth. Data-driven insights improve business decision-making. Scalable platform supports growth without architectural changes.
Major financial services firm deployed Rubi across 12 contact centers in 8 countries. Multi-tenant architecture isolates data by region while providing consolidated reporting. Local integrations with regional banking systems. Multilingual IVR and support. GDPR and local compliance controls. Unified agent experience across regions.
Multi-hospital health system uses Rubi for patient support, appointment scheduling, and billing inquiries. HIPAA compliance controls protect sensitive health information. Integration with EHR systems provides medical history context. Sentiment analysis identifies vulnerable patients. Advanced scheduling manages appointment volumes across multiple facilities.
Telecom company operates 4 major contact centers using Rubi with native NICE CXone integration. Unified customer view across CXone and Rubi. Screen pop displays complete service history and billing information. Advanced routing directs calls to specialists by technology area. Real-time analytics monitor network service quality and customer experience simultaneously.
Large retailer manages blended contact center handling phone, email, chat, and social media. Customer data syncs from e-commerce platform and POS systems. Agents see purchase history and product information. Return and exchange processing integrated with inventory systems. Unified agent experience across interaction types.
Insurance carrier manages claims support, customer service, and underwriting inquiries. State-specific compliance controls for telemarketing and data handling. Integration with claims management system provides claim details. Advanced IVR handles routine inquiries. Quality program with 100+ evaluators uses Rubi for scoring and coaching.
Rubi Professional supports 200+ agents and beyond with dedicated support and custom integrations
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Rubi's cloud infrastructure scales transparently to support thousands of concurrent agents. Load balancing distributes traffic across servers. Database architecture handles massive data volumes with consistent performance. Geographic distribution of infrastructure provides redundancy. Proven with 50,000+ agents deployed globally.
Dedicated account team, 24/7 phone and email support, SLA guarantees, proactive monitoring, quarterly business reviews, and access to professional services team. Named account manager serves as your primary contact. Escalation paths ensure critical issues get immediate attention.
Yes. Our professional services team builds custom integrations to your specifications. APIs support real-time data sync. Webhook configurations enable event-driven workflows. Custom development available for complex requirements. All integrations are thoroughly tested and documented.
Timeline depends on complexity. Basic enterprise deployment: 8-12 weeks. Complex deployments with extensive integrations: 4-6 months. Phased approach allows early value realization while full implementation continues. Our team manages timeline and ensures milestones are met.
SOC 2 Type II, HIPAA, PCI-DSS, and GDPR certifications available. End-to-end encryption, multi-region redundancy, automated backups. Regular security audits and penetration testing. Custom compliance controls for specialized industries. Your data is protected to the highest standards.
Yes, or deploy Rubi alongside CXone for enhanced capabilities. Native CXone integration allows both systems to work together. Migration assistance available if you choose to transition. Data migration from CXone handled by our team with full validation and reconciliation.
Enterprise pricing is customized based on your specific requirements, user count, integration complexity, and support needs. Contact our sales team for a detailed quote. Volume discounts apply at enterprise scale. Flexible payment terms available for large deployments.
Enterprise infrastructure includes automatic failover between data centers. RTO (Recovery Time Objective) less than 1 minute. RPO (Recovery Point Objective) near zero. Disaster recovery procedures tested regularly. Business continuity guaranteed regardless of data center issues.