Average Handle Time Calculator

Calculate AHT and compare your call handling performance against industry benchmarks

Your Call Data

Sum of all agent talk time

Sum of all customer hold time

Documentation, notes, follow-up work

Total calls handled in this period

Type affects benchmark comparison

Industry AHT Benchmarks

Call Type Average AHT Range
General Support 6-8 minutes 4-12 minutes
Technical Support 10-15 minutes 7-20 minutes
Sales 5-8 minutes 3-10 minutes
Billing/Accounts 4-6 minutes 2-8 minutes
Customer Retention 8-12 minutes 5-15 minutes

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