Native integration with screen pop, Studio compatibility, and AI-powered insights
Rubi Professional is engineered specifically for NICE CXone environments. Unlike generic CRM solutions, our platform understands CXone's architecture and provides seamless, bidirectional integration that enhances agent productivity without disrupting your existing workflows.
As a DEVone Partner since 2013, we've been deeply integrated with NICE's technology ecosystem for over a decade. This partnership ensures Rubi Professional remains compatible with the latest CXone releases and innovations, while providing customers with exclusive integration capabilities.
Your agents benefit from intelligent screen pop that automatically displays customer information in CXone's interface, powered by Claude AI for instant context. Combined with auto-save functionality and multi-tenant architecture, Rubi transforms CXone into an even more powerful platform.
Over a decade of NICE partnership and integration excellence
Fully integrated with NICE CXone's core platform. Data flows seamlessly between systems, eliminating manual data entry and ensuring single source of truth for customer information across your contact center operations.
When an inbound call arrives, customer data automatically displays in CXone before agents answer. Powered by Claude AI, screen pop shows relevant history, preferences, and recommended next actions for personalized service delivery.
Fully compatible with NICE CXone Studio. Build sophisticated call flows, IVR scripts, and automated routing rules that leverage Rubi Professional's CRM data and AI capabilities for enhanced decision-making and customer routing.
Harness advanced AI to analyze customer interactions, predict needs, and provide real-time recommendations to agents. Sentiment analysis, intent detection, and automated follow-up suggestions improve first-contact resolution rates.
Never lose customer information again. All interaction details, notes, and outcomes are automatically captured and saved to customer profiles. Agents focus on the call, not paperwork. Compliance auditing becomes effortless with complete call documentation.
Support unlimited teams and departments within a single CXone deployment. Each tenant maintains complete data isolation while sharing infrastructure. Perfect for enterprise organizations with complex organizational hierarchies.
Monitor live contact center metrics alongside CXone analytics. Track call volumes, agent performance, customer satisfaction scores, and campaign outcomes. Dashboards integrate with CXone's reporting engine for unified visibility.
Enterprise-grade security and compliance certifications. Rubi Professional meets SOC 2 Type II requirements for security, availability, processing integrity, confidentiality, and privacy. Peace of mind for regulated industries.
NICE CXone is an incredible platform, but even the best tools benefit from specialized enhancements. Rubi Professional extends CXone's capabilities in three critical areas:
While CXone's flexibility is powerful, configuration can take months for enterprise deployments. Rubi Professional ships with pre-built CXone integration templates, Studio workflows, and best-practice configurations. Your team goes live in weeks instead of months, with less customization needed.
CXone's native CRM module is functional, but Rubi Professional offers a more intuitive customer management experience. Our UI is designed for contact center agents with call center workflows in mind. Faster data entry, better search capabilities, and smarter defaults reduce agent training time.
CXone's AI capabilities are powerful but require technical integration. Rubi Professional brings Claude AI directly to your contact center without complex setup. Auto-suggest responses, intelligent routing recommendations, and sentiment analysis work out of the box with zero additional configuration.
Deploy a full-featured contact center CRM starting at just $89.99/month per agent. Rubi Professional's predictable pricing eliminates surprise costs while delivering enterprise capabilities at mid-market price points. Support 50,000+ agents across your enterprise without breaking budgets.
Our team lives and breathes CXone integration. When you need support or have custom requirements, you're working with DEVone partners who understand CXone's architecture intimately. This expertise has been refined over more than a decade of successful implementations.
Rubi Professional integrates with NICE CXone through multiple connection points, each designed to enhance specific agent workflows:
Rubi Professional connects to CXone's RESTful APIs for real-time data synchronization. Customer records, interaction history, and activity logs flow bidirectionally between systems. API calls are authenticated through CXone's OAuth 2.0 framework, ensuring secure communication and maintaining audit trails for compliance purposes.
For time-critical operations like screen pop, Rubi uses WebSocket connections for sub-second data delivery. When a call arrives in CXone, customer information appears in Rubi's interface instantly. Agents see exactly what they need before saying hello, dramatically improving first-call resolution and customer satisfaction metrics.
Build sophisticated workflows using Rubi-enabled connector objects in CXone Studio. Create custom routing rules that leverage CRM data, implement conditional logic based on customer preferences, and trigger automated actions. Studio integration allows non-technical specialists to build powerful automations.
For enterprise deployments with CXone's data warehouse, Rubi Professional can export customer and interaction data for advanced analytics and business intelligence. Schedule nightly exports, maintain historical data, and build predictive models on top of your contact center data.
All Rubi-to-CXone communication uses end-to-end encryption and current security standards. Single sign-on (SSO) integration allows agents to access Rubi through CXone's existing credential system. Role-based access control mirrors CXone's permission model, ensuring consistent security policies across both platforms.
For organizations with multiple CXone tenants, Rubi Professional supports managing all tenants from a centralized interface. Create separate workspaces for each business unit, maintain independent configurations, and consolidate reporting across the organization. Ideal for holding companies and distributed enterprises.
Getting up and running with Rubi Professional and CXone takes just 15 minutes. Here's what the process looks like:
Sign up at rubiprofessional.com and configure your basic contact center details. Select your industry, team size, and CXone version. Rubi automatically determines which integration templates apply to your environment.
Connect your CXone tenant using OAuth authentication. No API keys to manage or complex firewall rules to configure. Rubi securely stores credentials and establishes the initial connection.
Choose from pre-built integration templates based on your contact center type (inbound support, sales, retention, etc.). Customize field mappings, screen pop rules, and automation workflows to match your unique processes.
Provision agent accounts and share CXone Studio scripts that activate Rubi integration. Your team gains instant access to enhanced customer records, intelligent routing, and AI-powered recommendations. Most agents are productive within minutes of first login.
Your dedicated CXone expert is available via phone (321-510-7824) and email for implementation support, optimization, and troubleshooting. We provide quarterly business reviews to identify opportunities for expanded CXone/Rubi utilization and measure ROI.
See how leading enterprises integrate Rubi Professional with NICE CXone:
A major insurance carrier uses Rubi's screen pop to display claims history, policyholder information, and claim status the moment a customer calls. CXone Studio routes calls to specialists, while Rubi's Claude AI suggests relevant questions and next steps. Claims intake time dropped 22%, customer satisfaction improved 18%.
A multi-facility healthcare system integrates Rubi with CXone to ensure agents see complete patient histories including appointment records, prescription details, and previous interaction outcomes. Real-time sentiment analysis alerts supervisors to escalating situations. Patient satisfaction scores improved 26%.
Using Rubi's analytics with CXone's customer data, service providers identify at-risk customers. When these customers call, CXone routes them to retention specialists who see Rubi-calculated risk scores and AI-recommended retention offers. Churn reduction of 15% in first three months.
A major retailer syncs online customer interactions, purchase history, and returns data to Rubi/CXone. Agents see complete omnichannel history during phone calls. CXone IVR, powered by Rubi data, routes customers intelligently. First-contact resolution improved 19%, cost per contact down 12%.
Transform CXone into an even more powerful platform with Rubi Professional's native integration, AI capabilities, and agent-friendly CRM
Start Your 15-Minute SetupQuestions? Call us at 321-510-7824
We are a DEVone Partner with NICE, which means we've completed their partner certification program and maintain ongoing compliance with their development standards. Our CXone integration is built on NICE's official APIs and is fully supported by NICE through their partner ecosystem.
Rubi Professional supports CXone 2020, 2021, 2022, 2023, and current versions. Our integration team continuously monitors NICE releases and maintains compatibility. If you're using an older version, contact us about compatibility options.
Yes. We provide migration assistance to move customer records and interaction history from CXone's native CRM to Rubi Professional. The process typically takes 1-2 weeks depending on data volume. Our migration team handles validation and verification to ensure data integrity.
When a customer calls and CXone recognizes them via ANI/caller ID, CXone triggers a real-time API call to Rubi. Rubi looks up the customer record and returns relevant information in less than 100ms. This data populates in the agent's Rubi interface before they answer the call.
Rubi integrates seamlessly with CXone's data warehouse. You can export customer profiles, interaction summaries, and engagement metrics to the data warehouse for business intelligence and advanced analytics. Many customers use both systems in tandem.
No. CXone integration is included at no additional cost in all Rubi Professional plans starting at $89.99/month. You only pay per-agent pricing; integration features unlock automatically when connected to a CXone tenant.
Rubi Professional maintains 99.99% uptime SLA with redundant infrastructure across multiple availability zones. Our platform is designed to gracefully degrade if the CXone connection is temporarily unavailable, allowing agents to continue working with cached customer data.
Yes, though cloud deployments are more common. On-premise CXone instances can integrate with Rubi through secure VPN tunnels or dedicated network connections. Discuss your specific infrastructure requirements with our technical team.