Transform Your Contact Center with AI-Powered CRM
Rubi Professional combines Claude AI intelligence with native NICE CXone integration to boost agent productivity, improve customer satisfaction, and reduce operational costs. Join 50,000+ agents using Rubi Professional today.
Powerful Features Built for Modern Contact Centers
AI Intelligence
Claude AI-powered analysis detects customer sentiment, identifies risks in real-time, and provides actionable insights to every agent on every call.
Native Screen Pop
Seamless NICE CXone integration with automatic screen pop ensures agents see customer context instantly when calls arrive.
Auto-Save Technology
Every keystroke is automatically saved. No more lost data. Agents can focus on customers, not on remembering to hit save.
Real-Time Analytics
Live dashboards show team performance, customer sentiment trends, and risk detection alerts so supervisors can coach proactively.
Multi-Tenant for BPOs
Enterprise-grade isolation and security for Business Process Outsourcers managing multiple client accounts simultaneously.
Omnichannel Support
Manage customer interactions across phone, email, chat, and social media from one unified platform.
Why Choose Rubi Professional?
Rubi Professional stands out because we've built the CRM that contact centers actually need—not a generic platform forced into the call center space.
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Purpose-Built for Contact Centers
Designed from the ground up for call center workflows, not adapted from general CRM platforms.
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Claude AI Integration
Harness the power of advanced AI for sentiment analysis, risk detection, and agent coaching recommendations.
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Native NICE CXone Integration
Works seamlessly with NICE CXone. No complex APIs or workarounds needed.
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SOC 2 Type II Certified
Enterprise-grade security and compliance for regulated industries.
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30,000+ Screen Pops Monthly
Proven track record with real contact centers processing massive call volumes.
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Expert Support Team
Call center veterans on our support team who understand your challenges.
For Developers: CXTools
Rubi Professional partners with CXTools to provide 25+ specialized tools for NICE CXone developers, making integration and customization easier than ever.
IVRchitect AI
AI-powered IVR design and optimization tools for smarter call routing.
GRXML Editor
Professional grammar editing tools for voice recognition accuracy.
DFO Chat Host
Deploy and manage chat interactions within Digital First Omnichannel.
Voice Generator
Create natural-sounding voice prompts and announcements.
Free tier available. Pro plan at just $5.99/month. Already serving 1,000+ active users.
Explore CXToolsWhat Contact Center Leaders Say
"Rubi Professional transformed how our team works. The AI sentiment analysis caught customer frustration early on 15% more calls than before, letting our agents intervene with empathy. Our CSAT scores jumped 8 points in the first month."
"The screen pop integration is seamless. Agents don't lose a second waiting for data to load. Combined with auto-save, we've eliminated data entry errors entirely. It's like our team suddenly got faster without working harder."
"As a multi-tenant BPO, we needed something that could isolate client data while maintaining efficiency. Rubi Professional's enterprise architecture gave us the security we need without compromising performance. ROI within 90 days."
Simple, Transparent Pricing
Choose the plan that fits your contact center. All plans include AI intelligence, screen pop integration, auto-save, and real-time analytics.
Lite
Up to 20 Users
- ✓ Claude AI Analysis
- ✓ Screen Pop Integration
- ✓ Auto-Save Technology
- ✓ Basic Analytics
- ✓ Email Support
- ✗ Advanced Reporting
Pro
Up to 50 Users
- ✓ Claude AI Analysis
- ✓ Screen Pop Integration
- ✓ Auto-Save Technology
- ✓ Advanced Analytics
- ✓ Priority Support
- ✓ Advanced Reporting
Enterprise
Up to 200 Users
- ✓ Claude AI Analysis
- ✓ Screen Pop Integration
- ✓ Auto-Save Technology
- ✓ Custom Analytics
- ✓ 24/7 Phone Support
- ✓ Multi-Tenant Support
Frequently Asked Questions
Is Rubi Professional compatible with NICE CXone?
Yes, Rubi Professional is purpose-built for NICE CXone. We offer native integration with automatic screen pop, real-time data sync, and no additional APIs needed. Our integration processes 30,000+ screen pops every month for contact centers worldwide.
How does Claude AI help my contact center?
Claude AI powers real-time sentiment analysis, automatically detects high-risk customer interactions, and provides agents with conversation insights. This helps supervisors identify coaching opportunities and improves first-contact resolution rates by an average of 12%.
Can Rubi Professional scale to support large contact centers?
Absolutely. Rubi Professional currently supports 50,000+ agents monthly across enterprise contact centers. Our multi-tenant architecture is designed for BPOs managing multiple client accounts. Enterprise plans support up to 200 users per license with unlimited scaling options.
Is my data secure with Rubi Professional?
Security is our top priority. Rubi Professional is SOC 2 Type II certified, meets HIPAA requirements for healthcare contact centers, and provides enterprise-grade encryption. We conduct regular security audits and penetration testing to ensure 99.9% uptime and zero data breaches.
Do you offer onboarding and training?
Yes. All plans include onboarding support. Pro and Enterprise customers get dedicated account managers, custom training programs, and priority support. We also offer the RubiMine Marketplace with 20+ pre-built modules to accelerate your deployment.
What's included in the free trial?
Your 14-day free trial includes full access to all Rubi Professional features: AI intelligence, screen pop, auto-save, real-time analytics, and priority onboarding. No credit card required. If you have questions, our team is available at 321-510-7824.